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Fraud & Security

Report Suspicious Account Activity 


WHAT TO DO IF YOU SUSPECT FRAUD

If you suspect unauthorized activity on your account, contact us right away with this information at hand:
  • Your account number(s)
  • Your debit card number
  • Amount involved in the fraudulent activity
  • Date the activity took place
  • Pen and paper to write down the case number we give you

If you have detected:

  • Lost or stolen checks, debit card or ATM card
  • Unauthorized check or debit card activity
  • Unauthorized withdrawal from an account
  • Unauthorized wire transfer of funds
  • Fraudulent activity related to your commercial loan
  • Identity theft

Immediately report suspicious activity:

  • Install anti-virus, anti-malware and anti-spyware on your computer system along with firewalls.
  • Keep your software patched and up to date.
  • Do not click on links or attachments in emails from unknown individuals.
  • Never give information via phone or email to someone you do not know.
  • If you are suspicious of a caller, hang up and call the company's main number.
  • Always confirm payment instructions over the phone with a verified individual.
  • Never exchange confidential information via unencrypted email.
  • Use all The Bank of San Antonio fraud protection tools: dual control, Positive Pay, ACH Filter, email and text alerts and setting dollar limits.
  • Fraud Center – 24/7 debit card activity monitoring may reach out to you regarding unusual and/or suspicious activity. If we suspect unusual and/or suspicious activity, you will be contacted by one of these communication channels:
    • Via Text Message – 96923
    • Via Email – The Fraud Center's phone number will be included in the email you receive.
    • Via Phone – The call may appear on your phone as a 1-800 phone number.
  • FTC Identity Theft Site
  • FBI Internet Crime Complaint Center
  • Online Banking Best Practices PDF
In the instance that you are unable to reach Texas Hill Country Bank (830-257-4771), and need to report your card lost or stolen, you may do so on Texas Hill Country Bank Mobile App or by calling the Fraud Center at 1-888-297-3416.